Now, you can lodge complaint of lost items on Indian airports to Central Industrial Security Force (CISF) and also track it through UMANG app, stated official twitter handle of Ravi Shankar Prasad, Minister of Information Technology- @rsprasad. UMANG or Unified Mobile Application is an app launched by the Government of India to provide access to various government services (central, state and regional) at one place, as mentioned on the official website of UMANG- umang.gov.in. According to a report of IANS, passengers can now directly register and get status of the complaint immediately via UMANG. Also, the user can request for technical consultancy, the report added.
The EDP Cell of Central Industrial Security Force (CISF), in collaboration with UMANG team of National e-Governance Division (NeGD), has developed this new facility in the application, reported IANS.
Steps to lodge and trace complaints of lost items on Indian airport via UMANG:
1. Open your UMANG app in your device and go to 'All services'
2. Now, click on CISF services
3. Users can find 3 services under this- Lost and found, complaint status and consultancy
4. Go to lost and found. Under 'Lost' section, users can place their contact information along with the details of items left behind at airport and proceed. Under 'Found' section, users can check the list of items left at airport and also check contact information of concerned person.
5. Users can check the status of complaint under 'Complaint status' by entering the number generated while putting details in lost and found section
6. Under consultancy section, CISF offers security solutions, like- threat perception and risk analysis, access control and perimeter protection, assessment of manpower requirements, security systems applications, security and fire audit, document security, procedures for material security, internal intelligence, fire protection measures, crisis management schemes, executive protection, crowd control and management procedures and others. In order to avail these services, there are certain fees charged by the CISF.