Here are 10 things to know about Indian Railways' online ticket booking:
Advance reservations are made generally up to 120 days in advance for all classes and all trains. The period of advance reservation (ARP) is exclusive of the day of departure of the train, according to IRCTC, the ticketing arm of Indian Railways.
An individual can book only up to six passengers on one requisition form provided under certain conditions. For this, all bookings musts be for the same destination and for the same train.
Passengers with a confirmed reservation are allotted berths at the time of booking and the coach and berth numbers are indicated on the ticket itself, according to the IRCTC website.
The passengers whose names figure under RAC are provided reserved sitting accommodation initially and are likely to get berths becoming vacant due to last minutes cancellation of reservation of passengers not turning up in time before the departure of the train.
Name of the passengers whose status is fully confirmed/fully RAC after chart preparation, their names appear in charts and they can undertake their journey, according to IRCTC.
The names of the passengers whose names are partly confirmed/partly waitlisted or partly RAC/partly waitlisted appear in charts.
Cancellation of e-tickets by the customer/agent through internet is permitted only before chart preparation of the train.
For any claims on e-tickets to be cancelled after the preparation of reservation charts, the user has to send an email at the earliest possible time to email@example.com giving full details of the ticket and stating the claim, which is then processed by IRCTC with the railway administration offline, and refunded as sanctioned by the Railways administration, according to IRCTC. The money is then credited back to the user's account.
IRCTC also offers the facility of online TDR (ticket deposit receipt) filing for cancellation of e-tickets after the preparation of the Railways reservation charts. According to the IRCTC website, users can access the online TDR filing facility for such cases as well as track status of the refund case through the tracking service provided.
The passengers whose names are left out fully (all the passengers in the transaction) on the waiting list after chart preparation are not allowed to board the train. Their cancellation is done by IRCTC after chart preparation and refund is arranged by IRCTC and credited to customer/agent account electronically, according to IRCTC.