BPO major Genpact today said it has signed a five-year agreement with Centrica to help drive effectiveness in the energy services company's Finance, Accounting (F&A) and management reporting processes.
No financial details were divulged.
Centrica is a top 30 company on the FTSE 100 Index with operations predominantly in the UK and North America.
Genpact will streamline and manage F&A and management reporting processes for British Gas, which serves 13 million households and 1 million businesses in the UK and for its sister company, Direct Energy, which serves 6 million customers across Canada and the US, Genpact said.
Genpact will deliver and ensure continuous improvement in those processes, reduce operational risks and improve financial controls, while helping both British Gas and Direct Energy manage these costs, it said in a statement.
This will support Centrica’s strategic objectives of growth, building an integrated North American business, and driving overall financial returns, it said.
"It is vital in today's competitive marketplace that energy services providers maximise the value that effective
business processes can create, especially in terms of the insights they can build for their customers, the improvement in customer service, and the bottom-line impact they can create," Genpact President and CEO NV Tyagarajan said.