The report noted that demand for medium skilled roles are picking up across the board, especially in roles that are customer/employee facing with the need for more customized support, the ability to handle basic customer and data queries. Automation will create about 3,00,000 mid-to-high skill jobs by 2022.
“The Armageddon days of talking about robots taking our jobs are over - these are now the reality days where we can see exactly what's going on with automation and AI, and accurately estimate how it's going to impact the services industry in the next few years,” HfS said. The report also said that the more we automate, the more we will need machine learning and cognitive solutions able to interpret data and service complex consumer needs, which could have a positive impact on high skill jobs.
India and the US will see a total worker reduction estimated at the 10 per cent level between by 2022 in the services sector it added.
The government in August said that job loss through automation in India should not be a matter of concern as the "growth momentum" of the economy will result in new job opportunities.
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