I have been waiting for my passport to be reissued for just 8 months now. I paid for Tatkaal processing and am still waiting. I hope that this new system will take care of the grievance handling as well. Today nothing works.

I sure hope it works better than the online services provided by the consulates here in the US. The radio buttons do not work, and neither ofcourse do any of the phones. My husband submitted all the documents and money for his OCI 2 months ago..there has been no status update on the website. No idea even if they have received the money. Can the government of India intervene and get the consulates to behave properly before trying to change things back home???

i think TCS would have taken the interests of babus and cops into account and designed the software accordingly. Harassement of orinary citizens is the birth right of babus and babudom thrives on it. Laws must be made as complex as possible. Common man must be made to feel common every now and then.

I agree with the posted comments. In India you provide any system sure it will never work because we dont have any control on system operating personnels. For instance my friend applied for a passport renewal in Chennai 4 months back. Till now no trace of the same. Not able to contact the responsible person in Passort office..Telephone out of oreder and emails returning without any specific reasons...which systen you are talking!!

In my opinion, it will not be going to work because of corruption in our system for address and police verification of applicants. I have real experience in the past of the incidents where the police personals demanding bribe in order to give the correct report of verification despite of having all the relevant documents and harassed innocent people for their right to get the citizenship document of India.